You can find important information about our policies and processes including Access Arrangements, Special Considerations, Results Enquiries, Appeals, Malpractice and Complaints below.
It's important to read the guidance notes before submitting the online form(s). They provide you with useful information about the different policies and processes, including any associated costs.
Access Arrangements
Access Arrangements are available to candidates who have a disability or special requirement, and are entitled to support for other exams. Standard arrangements include extra working time, supervised rest breaks, or enlarged question papers. Other arrangements will be considered on a case-by-case basis, for example a reader, a laptop or Braille papers.
Candidates should inform the test centre of any special requirements as soon as possible. It is the centre’s responsibility to ask a candidate for full details of their requirement and collect supporting medical evidence; this is required to support Access Arrangement requests, but may not need to be provided to Cambridge Assessment Admissions Testing. Read the PDF below for guidance as to what is appropriate evidence.
Notes about Access Arrangements
Special Consideration
Requests for Special Consideration are used to indicate to institutions that a candidate suffered temporary illness, injury or indisposition at the time of the test. They may also be used to indicate that there were problems with an aspect of the administration of the test, such as a fire alarm during the test session.
Special Consideration requests should be made in the first instance by the centre, with the candidate’s agreement, by completing an online Special Consideration form (see below). A candidate can make an application directly if the Special Consideration is due to a fault at the school or college, for example, if Access Arrangements have not been provided.
Notes about Special Consideration requests
Special Consideration online form
Results Enquiries
For certain tests, if a candidate thinks there has been an error in the processing or reporting of their results, they can raise a Results Enquiry.
A Results Enquiry should be submitted by the centre, on behalf of the candidate, by completing an online Results Enquiry form (see below). If the test was taken at an open centre, the form may be submitted directly by the candidate.
Please note, forms are only available when the Results Enquiry window for each test is open.
Notes about Results Enquiry requests
Results Enquiry online form
Appeals
For certain tests, if a candidate thinks a Results Enquiry or a Malpractice case was incorrectly handled, they can submit an Appeal.
An Appeal should be submitted by the centre, on behalf of the candidate, by completing an online Appeal form (see below). If the test was taken at an open centre, the Appeal form may be submitted directly by the candidate.
Notes about Appeals
Appeals online form
Malpractice
We have a responsibility to candidates, test centres and other stakeholders to ensure the integrity of our tests by putting in place robust measures to identify and deal with instances of candidate or test centre malpractice. The Notes about Malpractice PDF below tells you more about the Malpractice procedure.
The personal statement document below can be filled in by candidates, invigilators or other parties allowing them to express their personal view of what happened. Once collected, each personal statement should be sent to the Malpractice team, either via email (malpractice@cambridgeenglish.org) or by attaching it to the online form (see below).
Notes about Malpractice
Potential Malpractice – Personal statement
Malpractice online form
Complaints
We welcome feedback from our customers. Where a complaint regarding one of our products or services is received, we undertake to deal with that complaint effectively, sensitively and speedily. The PDF below tells you more about the Complaints process.
Notes about Complaints
Policy for publishers
Publishers can use extracts from past Cambridge Assessment Admissions Testing question papers in their teaching and learning resources, as long as they comply with our policy below.
Cambridge Assessment Admissions Testing policy for publishers
Publishers must let us know which materials they would like to use, and the context they would like to use them in, by emailing us at admissionstesting@cambridgeassessment.org.uk.
Still have a question?
If you cannot find the answer to your question on this page, please contact Admissions Testing Support, who will be happy to help you.